General

Feather and WeWork are partnering to help you personalize and transform your workspace at WeWork. Whether you are furnishing a single desk, a multi-person office, or anything in between, Feather has you covered. Get the furniture you need, for as long as you need it, with our flexible rental terms lengths and experience the hassle-free furniture magic of Feather.


Feather is simple! Select your furniture online, decide how long you need it for, and get everything delivered + assembled at your WeWork location by our team. Personalize your office without the upfront cost and commitment of buying furniture.


Use our Office Builder to generate furniture recommendations based on your office layout, size, and needs!

Rental Details

The minimum rental term we offer is 3 months. While we can pick up the furniture early if necessary, we will charge for the full 3 months.

Nope! Whether you need a single chair or furniture for an entire office, we’re here to support all of your furniture needs.

Yes! WeWork and Feather have collaborated to curate bundles based on a multitude of use cases to help you transform WeWork spaces. We’ve put together a selection of conference bundles, executive office bundles, breakout bundles and lounge bundles. Choose the bundle that best fits how you like to work!


Bundles have been designed with specific WeWork spaces in mind, we recommend using our Office Builder and referencing the description of each bundle to find out more!

Maintaining a flexible work environment is at the heart of the Feather experience. That's why we offer furniture changes to any customer with an active Feather furniture rental lease agreement. Trip fees vary based on the number of items you are adding or returning. Customers who choose to add or return items must maintain at least 75% of their original monthly total. Contact your Feather Account Manager to request a trip.

Interested in making a change? 
Get in touch with the team at WeWork@livefeather.com to start the process. Please provide at least 30 days notice for all item change requests.

Your order will be approved based on your credit score and financial information submitted to Feather. A Feather Account Manager will advise should any maximum furniture total apply to your order.

As your plan comes to an end, you can either renew your furniture lease and continue to enjoy the benefits of Feather furniture or return your items to Feather to recirculate in our furniture ecosystem.

If you move during your Feather term, let us know within 14 calendar days of your move so we can keep your information up to date and keep track of our furniture. Be careful while disassembling, transporting, and reassembling your furniture as you are responsible for the condition of the items throughout their move.

If you’d like our team to move your Feather items, contact your Feather Account Manager and we can provide a price to move your items. Please let us know at least 30 calendar days ahead of time and your Feather account manager can help coordinate the move.

If you need to end your plan early, contact your Feather Account Manager. Our cancellation fees are based on the total contract value of your Feather plan. The cancellation fee is equivalent to 75% of the remaining monthly payments on your rental agreement. Please provide at least 30 days' notice for all pickup requests.

Delivery & Pickup

Feather services WeWork buildings nation-wide. You can check to see if we deliver to your area here

Our team will fully unload and set up all your furniture items on delivery day. Some items will arrive pre-assembled, while some larger items (like conference tables) will be assembled by the team upon arrival. Let our team know where you would like your items, and they'll place the furniture accordingly.

Once your order has been approved, sit back, relax and let us do the heavy lifting! Our Feather Account Management team will work with you and the WeWork Community team on a delivery date that works best for you. We do our best to create the greenest, most efficient route possible, which means we are unable to take specific time requests. Your Feather Account Manager will give you your arrival window prior to your delivery date so you can prepare accordingly!

Our team will coordinate and finalize all critical details (insurance, elevators, general building access, arrival window, etc.) with the WeWork Community team prior to delivery.

On the day of delivery, the Feather team will contact you and the WeWork Community Team when we’re on our way. The WeWork Community Team will escort our team to your office space to deliver and assemble your items. They’ll ask you to review your items and sign for the delivery accepting all items in the condition that they're in. Then they'll clean up and be on their way!

The WeWork Community team can help you book a conference room for your team to work during your furniture installation if needed.

Feather delivers furniture within 2-8 weeks of signing your furniture lease agreement. Once you have signed your Feather furniture rental lease agreement, you’ll be given a few delivery date options to choose from so we can make sure we’re setting up your office on a date that works for you!


Enterprise projects are quoted on a case by case basis and lead times may vary. Reach out to WeWork@livefeather.com for any lead time specific questions.

We can accept item change requests up until you’ve signed your lease agreement. To request a change, please contact our Feather Account Management team and we'll do our best to accommodate.

Item change requests received after lease signing are subject to restocking fees.

We ask that you are present to accept your furniture delivery. If we are delivering furniture prior to your move in date, or you are unable to be present for the delivery, a WeWork community team member can accept and sign for your delivery.

You can get it delivered at a later date once it's back in stock. We do our best to update our back in stock dates regularly, so keep an eye out for when the item will be available again!

Contact your Feather Account Manager and our team will help coordinate a pickup of your furniture. We ask for 1 months’ notice before your preferred pickup date.

We can accept rescheduling requests up to 7 business days from your scheduled delivery date. If you need to reschedule your delivery, reach out to your Feather Account Manager and we’ll get a new date setup for you.

If you need to cancel your order after your furniture rental lease agreement has been signed, please reach out to your Feather Account Manager. A restocking fee equivalent to your first month’s rent will apply.

Furniture

Some of our items are brand new, but some have been gently used and refurbished back to like new condition. All refurbished items have been sanitized and quality checked before arriving in your office.

We ask that you care for your Feather items like you would any other furniture. A little wear and tear is expected, but deep stains, chipped wood, ripped upholstery or any other noticeable damage (breaks, cracks, spills, etc.) may need to be repaired or the item itself may need to be replaced. Repair or replacement fees are determined on a case-by-case basis.

Reach out to your Feather Account Manager with a description and picture of the damage. This will help us determine whether it will require a repair or replacement fee and we can help coordinate before pickup.

Need help selecting items? No problem! We always recommend using our Office Builder for the right selection to ensure we’re delivering items that will fit in your space. If you need more assistance selecting your items, you can reach out to the Feather Account Management team at WeWork@livefeather.com to learn more.

*Enterprise customers should reach out to your WeWork Sales team for space planning and design services. 

Billing

Yes, upon order approval you will receive a furniture rental lease agreement detailing your plan with Feather. Please review and sign this document at your earliest convenience; we cannot schedule your trip without a signed furniture rental lease agreement. You'll also be asked to verify the condition of your items upon delivery with a signature.

If you would like to view a sample, please reach out to the Feather Account Management team  at WeWork@livefeather.com.

Your credit or debit card will be charged for the first month upon checkout. Your plan starts on the day of delivery, or the day you move into your WeWork space if delivery occurs prior to your move in day. You'll then be charged monthly moving forward.

For example, if you placed your order on the 1st, and we delivered on the 5th, "Month 1" charge will go through on the 1st (upon placing an order), and "Month 2" will be charged on the 5th of the next month (and each 5th day of the month thereafter). If you place your order on the 1st, and we delivered on the 5th but dont move into your office until the 10th, “Month 1” charge will go through on the 1st (upon placing an order), and “Month 2” will be charged on the 10th of the next months (and each 10th day of the month thereafter). This ensures that you are not paying for furniture until you actually have the items in your office!

If you need to update your credit or debit card information, please contact your Feather Account Manager at WeWork@livefeather.com or 347.352.8599 ext 4. 

Product pricing on the Feather website does not include tax. Applicable sales tax is added to all item prices, trip fees, restocking fees, and early cancellation fees.

To provide the best experience to our customers, we perform a quick underwriting on businesses renting with Feather. Your Account Manager will be in touch after checkout to collect the requested documents for financial review.

You may also request to be underwritten as an individual via a soft credit check if this works better for your team!

In reviewing your eligibility for a Feather furniture rental, you may be asked to make an upfront security deposit to secure your order. Factors impacting the security deposit requirement include the total amount of your order and the financial data assessed in your application.

Your security deposit is refundable at the end of your initial rental term if you have complied with all the terms and conditions of your Feather furniture rental agreement.

COVID-19

In these times of uncertainty, our main priority is ensuring the safety of our employees, customers, and the communities we operate in. If you have experienced any of the below in the last 14 days, we ask that you reschedule your trip for a later date.


- Symptoms of COVID-19 (shortness of breath, cough, fever)

- Diagnosis of COVID-19

- Direct contact with someone who has been diagnosed with COVID-19

In addition to observing new safety guidelines, our delivery team has implemented a number of precautions recommended by health authorities.

- Our furniture goes through a diligent refurbishment process before it is loaded on our delivery trucks. All hard surfaces (wood, metal, marble, leather, glass and hard plastic) are meticulously wiped with disinfectants. All upholstery and soft fabrics are steam cleaned at high temperatures.

- All our delivery trucks are equipped with sanitizers, disinfecting wipes, latex gloves, and face masks.

- Our delivery teams have been trained to clean their delivery trucks multiple times a day, and sanitize their hands upon entering and exiting your home.

- Our team has been instructed to stay home if they show any flu-like symptoms, or if they have been exposed to anyone with symptoms.

Have another question you don’t see covered above?
Reach out to us at
WeWork@livefeather.com.